Epistemik: Indonesian Journal of Social and Political Science

Difusi Inovasi Pelayanan Publik melalui Layanan SKCK Online di Polres Kota Serang

2026-03-26T08:58:20+07:00

The implementation of the Online Police Clearance Certificate (SKCK) represents an information technology–based public service initiative at the Serang City Police Department. This innovation is intended to enhance the quality of public services while simplifying the application process for individuals applying for an SKCK. Accordingly, this study aims to examine the diffusion process of the online SKCK service innovation within the Serang City Police Department. This research adopts a descriptive qualitative approach. Data were collected through observations, document analysis, and in-depth interviews with selected informants. The informants were determined using purposive sampling, targeting individuals with substantial knowledge and involvement in the online SKCK service innovation. To ensure data validity, triangulation techniques were applied. The data analysis process involved data condensation, data display, and the drawing of conclusions. The findings reveal that the diffusion of the online SKCK service innovation at the Serang City Police Department unfolds through several key stages: (1) service innovation, (2) communication channels, (3) time dimension, and (4) social system.
Keywords: Diffusion of Innovation, Public Service, Online Police Clearance Certificate (SKCK)

Implementasi Kebijakan Pedoman Wisata Berkelanjutan pada Objek Wisata Air Panas Cisolong Kabupaten Pandeglang (Studi Peraturan Menteri Pariwisata dan Ekonomi Kreatif Nomor 9 Tahun 2021)

2026-03-26T09:47:18+07:00

Sustainable tourism has become a key foundation for creating a safe and comfortable environment at the Cisolong Hot Springs tourist destination. However, visitors have expressed various concerns regarding the quality of facilities and overall comfort within the area, including damaged pool infrastructure and inadequate sanitation conditions. This study aims to examine the implementation of the Minister of Tourism and Creative Economy Regulation Number 9 of 2021 by applying the policy implementation framework proposed by Van Meter and Van Horn. The framework identifies six key variables that influence the success of policy implementation: (1) policy standards and objectives; (2) resources; (3) inter-organizational relationships; (4) characteristics of implementing agencies; (5) social, political, and economic conditions; and (6) the disposition or attitudes of policy implementers.. Based on the analysis and findings obtained in the field, the researcher concluded that the implementation of the Minister of Tourism and Creative Economy Regulation Number 9 of 2021 concerning guidelines for sustainable tourism in the Pandeglang Regency hot spring tourist attraction, which is located at the Pandeglang Regency Tourism Office, especially in the management of sustainable tourism in the Cisolong hot spring tourist attraction, is still not optimal.

Keywords: Implementation, Sustainable Tourism.

Implementasi program Dilan Care sebagai Layanan Peduli Narapidana Disabilitas dan Lanjut Usia di Lembaga Pemasyarakatan Kelas IIA Serang

2026-03-26T08:37:59+07:00

This study aims to determine the implementation of the Dilan Care program at the Class IIA Serang Penitentiary. Dilan Care is a program specifically designed to meet the basic needs of disabled and elderly inmates at the Class IIA Serang Penitentiary. The program consists of three services: Wisma Dilan, Dilan Clinic, and Dilan Update. The theory used in this study is Merilee S. Grindle's implementation theory, which encompasses nine main components across two dimensions: policy content and implementation context. A qualitative descriptive method was employed through interviews, observations, and documentation at the Class IIA Serang Penitentiary. The results indicate that, in terms of policy content, the interests of key actors, such as inmates and correctional officers, have been addressed, but this has not been optimally achieved due to limited human resources, budget, and infrastructure. The Dilan Care program has provided tangible benefits in the form of more inclusive services, although some services, such as the Dilan Clinic and Dilan Update, have been discontinued. From the context of implementation, strategic decision-making remains centralized within the Directorate General of Corrections, program implementers lack equitable competencies, and internal coordination needs to be strengthened. The bureaucratic organizational structure, family-like work culture, and internal and external oversight all influence implementation effectiveness. Overall, staff compliance and responsiveness to procedures are considered good. Dilan Care has been implemented with high commitment, but requires more adequate policy support and resources for the program's sustainability and optimal performance.

Keywords: Dilan Care, Disabilities, Older Adults.

Inovasi Pelayanan Pelaporan Sampah pada Aplikasi Jemput Ragam Sampah (JERAPAH) di Dinas Lingkungan Hidup Kota Cilegon

2024-09-26T14:17:55+07:00

Waste management must be implemented in an integrated and comprehensive manner to address the persistent challenges related to waste accumulation and landfill capacity. Cilegon City, as one of the industrial regions in Banten Province, experienced a significant increase in waste generation during the period of 2022–2023. As the institution responsible for environmental management, the Environmental Service of Cilegon City has introduced various strategies, including the development of an innovation in waste reporting services through the Jemput Ragam Sampah (JERAPAH) application. This digital-based platform enables citizens to report illegal waste (sampah liar) and request the collection of segregated waste efficiently. This study aims to analyze the implementation of public service innovation through the JERAPAH application by applying Rogers’ Diffusion of Innovation theory, particularly focusing on five innovation attributes: relative advantage, compatibility, complexity, trialability, and observability. The research adopts a qualitative descriptive approach, with data collected through observation, interviews, and documentation. The findings indicate that the JERAPAH innovation demonstrates strengths in terms of relative advantage, compatibility, and observability, particularly in improving accessibility, efficiency, and responsiveness of waste management services. However, several challenges remain, especially related to complexity and trialability, such as limited public understanding, technical constraints, and insufficient dissemination of information. These limitations suggest that while the innovation has contributed to improving public service delivery, its implementation has not yet reached optimal performance.

Evaluation of the Inclusive Education Program in Elementary School Education Units in Cibinong District, Bogor Regency in 2023

2024-04-01T16:11:43+07:00

This research focuses on inclusive education programs in Cibinong District. The problems that occur and are studied by researchers are that there are no special assistant teachers available at Cibinong District Elementary Schools, State Elementary Schools appointed to implement inclusive education, some of them have not implemented accommodation or modified curricula and there are no adequate facilities and infrastructure available for teaching and learning activities for ABK in State Elementary Schools from both the Central Government and the Department. Bogor Regency Education. This research uses qualitative methods by analyzing results, interviews, observations, documentation and document studies. The results of this research show that based on the program evaluation presented by Program Evaluation (2023), the inclusive education program has not fully run well due to various factors. Overall, this program has not been able to run optimally in providing services to crew members.